Store Policy
Customer Care
Customer Care Statement
At Cybincare, we are committed to providing exceptional customer care and ensuring that your shopping experience is nothing short of excellent. We value your trust and aim to address your needs promptly and professionally. Whether you have questions, concerns, or feedback, our dedicated customer support team is here to assist you every step of the way.
Our Promise to You:
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Responsive Communication: We strive to respond to your inquiries within [X] hours during our business hours.
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Knowledgeable Support: Our team is well-versed in our products and policies, ensuring accurate and helpful assistance.
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Problem Resolution: If you encounter any issues, we're here to work with you to find a solution that meets your satisfaction.
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Friendly Service: Expect a warm and friendly approach from our customer support representatives who are ready to assist.
Contact Us:
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Email: support@cybincare.com
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Phone: Coming Soon. For fastest response, please email.
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Business Hours: M-F 10am-4pm PST
We appreciate your business and look forward to serving you. Your feedback is invaluable to us as we continuously strive to improve our services and exceed your expectations.
Thank you for choosing Cybincare!
Privacy & Safety
Store Policy
1. Order Processing: Orders are processed within (5) business days after payment confirmation. Please allow this processing time before your order is shipped.
2. Shipping: We offer various shipping methods with estimated delivery timeframes and costs displayed during checkout. Delivery times are approximate and may vary due to factors beyond our control.
3. Returns: We accept returns for unworn products within (5) days of receiving your order and opened products within five (5) business days. Contact our customer support team for return authorization and follow our provided instructions.
4. Refunds and Exchanges: Refunds are processed within (5) business days upon receiving the returned product in its original condition. Exchanges will be processed based on product availability.
5. Damaged or Defective Products: If you receive a damaged or defective product, contact us immediately for assistance. We'll provide a replacement or refund as necessary.
6. Privacy: We value your privacy and handle your personal information in accordance with our privacy policy. We do not share your data with third parties without your consent.
7. Contact Information: For any questions or concerns, reach out to our customer support team at support@cybincare.com. We're here to help!
8. Updates to Policies: We may update our store policy from time to time. Please review it periodically for any changes.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments